FAQ's
Your Frequently Asked Questions, Answered.
Account
- Your account is the gateway to the IssueTracker site.
- If you haven't already, you can click the sign up button to be get started.
- Your Choices:
- You can sign up with your email address and a unique username.
- Or alternatively sign up with your Github Account, well grab your details for you.
- You sign in with either your email or username
- Upon signing up, you'll receive a welcome email from our support team.
- Should you ever forget your password, on the login page you'll be able to request a password reset email link.
- If you have signed up with Github, you may set a password and obtain a full account.
- You'll find more helpful links in the Help & Support dropdown in the nav-bar.
Activity Feed
- The activity feed is your first port of call on entering the site.
- Here you will be able view recent users activity and your own personal activity too.
- The Activity Feed Consists Of:
- You and others when making new comments on a ticket.
- You and others when creating a new bug or feature.
- You and others when a new user joins the site, Say Hi!
- You and others when purchasing votes for a feature, and the number of votes.
- Links to comments and tickets can be accessed beside the id of that ticket.
- You wont appear on the main feed, you'll need to click the 'My Profile' tab to see your own activity.
Avatar
- Everyone is assigned an Avatar image upon signing up to the site, there're cool!
- If you wish to change your avatar, click on the Help & Support tab and then choose "Change Avatar Picture"
- Avatar Gallery
- The avatar gallery contains a good selection of avatars to choose from, your current image will be already highlighted.
- To change your image, just click on any image and its done, magic!
- You'll receive a short notification to confirm the change.
- Your new avatar image will now appear on all your new and previously existing actions on the site.
Tickets
- Where there's Code, there's a Bug!
- Tickets are free to create and voting increases popularity.
- On the Bugs and Feature's Pages You Can:
- View the most recently created tickets and paginate through the results.
- Using the search bar will search through all tickets titles and description's for your search term.
- Using the filter will filter your results, you can also search and filter results together.
- Should your Search become to narrow, just click the reset all button to start again.
- Click the Details button the view the tickets full details and either vote or leave a comment.
- You can only vote on for a bug once, and you cant vote for your own bug.
- To vote for a feature, a small fee is required, a discount is given for purchasing a double vote, nice!.
Comments
- Leave a comment and join in the conversation!
- Comments are organised from the most the recent, just underneath the tickets details.
- Features of the Comments Section:
- Post a comment and while you are typing, keep note of how many characters you have left.
- Update a comment on the spot, inline editing makes it a breeze to correct any mistakes!
- Not happy with your comment, remove it. You be asked to confirm before its finalised in case you change your mind.
- If there are no comments yet, you'll see a placeholder indicating that, be the first a leave one!
Create or Edit a Ticket - for Free!
- Creating a Ticket is Easy, on either the bugs or features page click the "Create new ..." button.
- To update a ticket, you'll find the update button on the tickets details page. Only the owner can see these buttons.
- Edit and Create Tickets Pages Have:
- A preview is provided so you can see how it will look live.
- You have the ability to create or edit a title, description and a ticket status.
- You'll have live feedback on how many remaining characters you have left to write.
- If you are editing the ticket, you'll have the option to delete the ticket, you'll be required to confirm that you wish to delete it again.
- Some details for new tickets, such as a ticket id or an updated date, may not be available just yet.
- After your ticket has been created or updated, depending on if its a bug or feature, you'll be redirected to the listing page for that issue.
Charts
- Charts are a useful way to visualise data!
- We make use of Chart.js for display our tickets information.
- On the Charts Page You'll See:
- Total Votes for All Bugs and Features
- Total Number of Bugs and Features
- Total Status of All Bugs and Features
- Highest Voted Bug Tickets by ID
- Highest Voted Feature Tickets by ID
- Features and Bugs that are being worked on, sorted by earnings and additionally sub-sorted by votes.
- The charts are mobile responsive and are viewable on a wide range of device sizes.
Cart
- Support features development buy purchasing votes.
- You have the option to purchase multiple votes, both single and double. Each item will be a separate item.
- Your Shopping Cart Has:
- You'll see an itemised list of the items you have chosen
- You'll see the number of votes and the cost of that item.
- You have the ability to remove any items for your cart by selecting the remove item button and clicking the update cart button.
- An updated total price and item list will then be revised and shown to you before proceeding to the checkout.
- As you click buy votes, you'll see your cart item number increase.
- Items will stay in your cart until you logout.
Payments
- We know how important privacy and security is to you!
- That's why we use Stripe as our payment processor.
- Time To Checkout:
- You'll be able to review your basket once more and see the final charges.
- We use Stripe own "Elements" code for taking and validating your cards details.
- Upon successful payment, you'll be notified and brought to a success screen where you can then continue to another area of of site.
- If for some reason your payment has failed, you will be prompted to try again.
- No details are every stored by us, not even your billing address, we just dont ask for them.
Contact
- Have something to ask us, drop us an email ...
- Both logged in an anonymous users can use the contact form.
- On The Contact Form You'll Find:
- A contact form consisting of name, email, subject and message fields.
- Logged in users will have some of their details pre-populated and are not editable.
- Our social media links to contact us further, should you need too.
- After you've submitted the form, you'll receive an email confirming that we have got your message.